IT Support Specialist

  • Job Title

    IT Support Specialist

  • Pay Rate

    $20.00/Hour - $20.00/Hour

  • Location

    922 S. 500 W., Suite C, Salt Lake City, Utah

  • Work Status

    Full-time

  • Posted Date

    Jun 24, 2025
Job Description
Company Profile:

In partnership with educators, government agencies, and community leaders across the nation, Graduation Alliance provides versatile pathways to high school graduation for youth and adults, fosters college and career exploration, and connects job creators to skilled and ready workers. Since 2007, Graduation Alliance has worked with more than 650 state agencies, school districts, community colleges, and workforce boards around the country to recruit, re-enroll, educate, and mentor students. Graduation Alliance also operates The American Academy, an exemplary online high school that is fully accredited by the Northwest Accreditation Commission, a division of Cognia.

Our full-service diploma completion programs can be delivered in facility-based, blended, or fully online settings. These programs are supported with recruiting, transcript analysis, technology, coaching and mentoring, and robust support services.
We also develop and facilitate skill certification packages with tailored support to students of all ages. In coordination with local and national employers, we offer work experience, internship programs and job placement. And we partner with institutions to provide pathways to post-secondary education and career training, complete with preferential enrollment, dual credit opportunities, and early financial aid reviews.

In early 2021, Graduation Alliance became a Certified B Corporation. B Corporations use the power of their businesses to build a more inclusive and sustainable economy, and meet the highest verified standards of social and environmental performance, transparency, and accountability.
Graduation Alliance works for one common goal: creating opportunity through the power of education.

Position Summary:
Work as a member of our technology team and interact with students and staff through inbound calls, voicemail, chat and email to produce a stable, consistent, and dependable Service Desk. As a point of contact between the IT department, staff, and students, the IT Support Specialist will provide high quality customer service and represent the company professionally at all times.

Duties And Responsibilities

What You’ll Do:

  • Promptly answer requests for assistance from students and staff  

  • Provide timely follow up to any requests not resolved during the initial request for assistance

  • Ensure accurate and precise data entry of all service desk contacts into tracking system  

  • Escalate and/or refer any questions for assistance that require additional action or expertise 

  • Provide assistance and respond to any other requests made by the IT Support Team Leader

  • Attend all work shifts promptly and completely. 

  • Have high attention to customer satisfaction.

  • Maintain excellent communication with management and other stakeholders on tasks and projects.

  • Other related duties as assigned.


What You Need to Have and Know:

  • 1-2 years experience providing IT help desk support.

  • Ability to think like a customer

  • Ability to analyze and collaboratively solve complex problems.

  • Ability to operate under deadlines, set priorities, and handle multiple workloads.

  • Ability to effectively communicate 

  • Excellent interpersonal and rapport building skills.

  • Keen attention to detail. 

  • Self-motivated and directed.

  • Preference given to candidates with any/all of the following:

    • Associate Degree

    • CompTIA A+ certification (or equivalent)

    • Google Workspace domain experience

    • Chromebook device experience

    • Microsoft Azure AD/Entra ID experience


Both Stratus.hr and Graduation Alliance will extend equal employment and advancement opportunities to all qualified individuals regardless of their race, color, religion, creed, age (40 and over), sex, gender, sexual orientation, gender identity, pregnancy, disability, national origin, ethnic background, genetic information (including of a family member), past, current, or prospective military service, and/or citizenship, or any other classification protected by applicable local, state or federal law.

In compliance with the Drug-Free Workplace Act of 1988, Graduation Alliance and Stratus.hr have a longstanding commitment to providing a safe, quality-oriented and productive work environment.
Benefits

Medical, Dental, Vision Insurance

Life Insurance, Short and Long Term Disability Insurance

HSA

FSA

Parental Leave

Employee Assistance Program

PTO

401K

401K Match

Employee Ownership Program

Tuition Reimbursement

Student Loan Repayment Program
Skills & Qualifications

Google Suite

Organizational Skills

Interpersonal Skills

2 Years of Relevant Experience

Critical Thinking Experience

Chromebook Device Experience

Process Improvement Experience

Bonus

Bonus plans are presented annually.  This position is eligible for a bonus based on department and company goals.